An introduction to Dotdigital - customer experiences powered by platform, people and partners
For over 20 years Dotdigital has been working with brands to improve their marketing and engagement. From a pub in Croydon in 1999 to a growing global business with over 350 employees, Dotdigital has a strong ethos – “Spreading marketing excellence to customer-obsessed businesses”
Here are just some of the reasons why marketers across the globe are choosing Dotdigital over other platforms in this space.
People support
Many platforms make it hard to reach a human these days, with Dotdigital you can expect to contact their support team within 20 seconds by phone or 1 minute through live chat. This 24/7 approach is invaluable in this ever changing ecommerce world.
Complex commerce
Dotdigital understands that every commerce business is unique and that’s why their approach is different for each of their customers. They offer parent and child account set ups, deep integrations, multi channel AI powered product recommendations and lots more. If your business has outgrown its current marketing platform Dotdigital can assist you with a scalable solution for your next chapter.
Unified and powerful
The Dotdigital platform enables you to see customer data across multiple touchpoints giving you access to a truly unified system. Segment and list analytics, lookalike segments and countless CRM and CDP partner integrations make it easy to know more about your contacts.
Scalable platform
If your business is looking for a platform that can grow with you then Dotdigital has the perfect solution. Their public roadmap aims to be the best and last platform a marketer will ever need.
Deliverability
With an in-house team of deliverability experts Dotdigital can help with strategic advice to level up your sending and marketers can track their reputation indicators.
Usable AI
Dotdigital’s data scientists develop usable AI for marketers that work on both small and large data sets. Integrating with the latest AI technology to give you predictive analytics and product recommendations to elevate your marketing campaigns.
SMS
Dotdigital send through exclusive tier 1 aggregators to ensure safe and reliable SMS. Their built-not-bought approach assures that they wont settle for subpar sending paths and makes them the platform for serious SMS marketers.
Advanced ecommerce reporting
Dotdigital’s advanced ecommerce reporting is unmatched in the industry. With data driven insights through RFM and eRFM personas, persona movement reports and multi-touch revenue attribution, Dotdigital helps marketers make impactful decisions that drive ROI.
Channel reach
If your business needs to reach customers across multiple channels then Dotdigital may be the platform for you. Marketers can use emails, SMS, push, social, live chat, WhatsApp, landing pages and more all under one roof.
Sustainability
Dotdigital are the first ever carbon neutral marketing automation platform to be powered by 100% renewable energy. Their positive environmental impact is a top priority and makes them the first choice for businesses looking for sustainable marketing.
